Tier 1 IT Support Technician - Victoria Texas | Edna Texas

Tier 1 Technicians are frontline problem‑solvers at DEWW I.T. You’ll handle everyday IT issues for our clients, both remotely and onsite, while delivering clear communication, clean documentation, and reliable follow‑through.

What You’ll Do

• Resolve workstation and user‑level technical issues
• Troubleshoot hardware, software, and configuration problems
• Provide onsite support when needed
• Own tickets from start to resolution within Tier 1 scope
• Communicate clearly with clients and document work thoroughly
• Escalate issues cleanly when they exceed Tier 1

What We’re Looking For

• Strong customer service and communication skills
• Comfortable troubleshooting step‑by‑step
• Professional, dependable, and willing to learn
• Team‑first mindset

Why DEWW I.T.

• Clear expectations and structured training
• Supportive team and defined growth path
• Core values‑driven culture that keeps things simple and gets the job done

Send your resume to careers@dewwit.com today!